Frequently Asked Questions

What is a Tuk Tuk? You may know them from the streets of Bangkok or Bangalore—they are the open-air, three-wheeled conveyances attached to a motorcycle chassis that usually hold about three people, depending on the country. San Francisco’s Tuk Tuk is a modern-day version of the rickshaw and holds up to six people. And it’s completely powered by electricity, which means zero emissions for the environment! They handle hills like a champ and navigate easily to spots where buses aren’t allowed. You’ll love getting up close and personal with beautiful San Francisco from a Tuk Tuk!

Here at Lucky Tuk Tuk, we strive to be a family-friendly operation! Our guides are trained to ensure everyone is safe as well as having a great time!

Childen ages 3+ are Ok on any of our private tours. We suggest ages 5+

Please remember to bring the required carseat(s) or booster seats for any young children.

Pleae no Children or Infants under age 3 on any tour.

No children seated in laps - everone muse have theire own seatbelt.

A Tuk Tuk seats 5 people comfortably but are built to seat 6 people total.

Tuk Tuks are small vehicles - for everyone’s comfort we suggest 5 adult riders per Tuk Tuk. 6 guests are ok with group that includes children ages 3+ and adults.

Please no children / infants under age 3 on any tour.

Please bring the appropriate child seats and or booster seats for all children.

No children seated in laps.

Yes, our Ultimate City Tours and Evening Tours have multiple opportunities to get out, take pictures, or walk around some of the attractions and sites.

Well, obviously, our little Tuk Tuks are way cuter than those behemoths! But if that’s not a compelling enough reason, consider this: Hop On Hop Off buses are not allowed in most of the city. That means you will see only major tourist sites rather than the hidden gems that only a Tuk Tuk can get to. Did we mention Tuk Tuks are powered by electricity? Way more eco-friendly than buses!

Our guides are paid for the tour but if you receive great service, we encourage you to show your gratitude to the guide with a tip. Also, please be sure to mention your guide’s name in any reviews too.

Ultimate City Tours and Sunset//Night Tours can be cancelled up to 24 hours in advance for a full refund. No-shows and late arrivals are not refunded or rescheduled.

Important: All Alcatraz Combo Sales Are Final. Alcatraz combo package tickets must be booked 96 hours prior to departure. NOTE: Alcatraz sells out 2 weeks in advance diring busy summer and holiday periods.

National Park Pass is not applicable to Alcatraz Tickets. All Alcatraz orders are limited to 8 tickets. Alcatraz is a National Park. Exchanges, refunds, discounts or cancellations are not offered.

All of our vehicles have heated seats and blankets aboard! We have ponchos for light rain or drizzle. Our top priority is passenger safety, so in the event of a huge rain storm, we will cancel the tour and provide you with a full refund or reschedule.

No food or alcohol is permitted to be consumed on board the Tuk Tuk. Non-alcoholic drinks in screw-top bottles are permitted.

For Beer Crawls, all guests guests must be age 21+ and bring a valid photo ID.
Dress accordingly in layers as the weather in San Francisco is generally chilly and windy. Please leave bulky backpacks at home. All personal items must be stored in your lap.

NOTE: Alcatraz tickets sell out 2 weeks or more in advance during busy summer and holiday periods in SF.

Begin your trip to Alcatraz at Pier 33, where you will board the ferry at the Alcatraz Landing Pier for a ten minute cruise across the San Francisco Bay to Alcatraz Island.
This former federal penitentiary was home to the likes of Al Capone, George “Machine Gun” Kelley, and Robert “The Birdman” Stroud. In addition to housing the famous prison, Alcatraz features some of the most spectacular views of San Francisco and the Golden Gate Bridge.

The National Park presents a captioned orientation video with historical footage, self-guided walks, exhibits and Ranger-interpretive talks on topics such as “Famous Escapes.” Also featured is the Award-winning audio tour in the prison Cell House featuring actual interviews of former guards and inmates. The audio tour is available in six languages: English, French, German, Italian, Japanese and Spanish.

After the tour, there is time to visit the Alcatraz Museum, the bookshop and explore the island.

Ferries depart every half hour back to San Francisco.

Alcatraz Tour Length: Average time spent on Alcatraz is 1.5 to 3 hours.

How to Pick Up Your Alcatraz Ticket
Your Alcatraz boarding tickets will be held at pre-paid will call at the Alcatraz Cruises dock at PIER 33. You will need a picture ID. Be sure to show up 30 to 45 minutes before your Alcatraz cruise! Tickets may not be picked up prior to the tour date.

Alcatraz Combo Cancellation Policy:
Important: All Alcatraz Combo Sales Are Final. Alcatraz combo package tickets must be booked 96 hours prior to departure.
National Park Pass is not applicable to Alcatraz Tickets. All orders are limited to 8 tickets. Alcatraz is a National Park. Exchanges, refunds, discounts or cancellations are not offered.

Alcatraz Cruises a concessionaire of the National Park Service and provides the Alcatraz ferry and Cellhouse audio tour portion of these combo tickets.
Alcatraz rates subject to change without notice.

Accessibility: Upon landing on Alcatraz Island, you must walk up a steep hill on uneven pavement. SEAT (Sustainable Easy Access Transport) is available for wheelchair users and visitors unable to walk to quarter mile, 12% upgrade. No animals (except certified service animals) are allowed on Alcatraz Island.

Yes we do and are happy for the Lucky recipients! On any of our tour pages, you can click the gift certificate button to purchase our Lucky Tuk Tuk experiences as gifts.

Unfortunately not. Also, please keep in mind our vehicles have a step to get in and out of them.

No, however, the vehicles do have a high step, so tour participants must be able to step in and out of the vehicles. Our tour guides have foldaway steps to aid guests who might need a leg up.

We do not offer Hotel Pick up.

Our Day and Evening tours start at centrally located location in Fisherman’s Wharf at 757 Beach Street near Hyde St. Umbrella Alley.

We are always willing to squeeze your group in at the last minute if there’s an availble vehicle and guide! Our website has real-time availability or you can call us.

Private Tours:

Our Day and Evening private tours have an centrally located start location in Fisherman’s Wharf at 757 Beach Street near Hyde St. Located at Umbrella Alley.

We do not offering Hotel pick up.

Yes, Lucky Tuk Tuks are available for private events, promotions, sampling, and more.

Please have a look at our events and promotions page to find out more, or contact us at letsgo@lucky-tuk-tuk.com to discuss your requirements.

Whether you are organizing a social or corporate event, let us help you make it a success. For corporate events and promotions, please provide us with a least 2 weeks notice. For customized vehicle wrapping, we need no less than 8 weeks notice.