General

  • What is a Tuk Tuk?

    What is a Tuk Tuk? You may know them from the streets of Bangkok or Bangalore—they are the open-air, three-wheeled conveyances attached to a motorcycle chassis that usually hold about three people, depending on the country. San Francisco’s Tuk Tuk is a modern-day version of the rickshaw and holds up to six people. And it’s completely powered by electricity, which means zero emissions for the environment! They handle hills like a champ and navigate easily to spots where buses aren’t allowed. You’ll love getting up close and personal with beautiful San Francisco from a Tuk Tuk!

  • Are children allowed in a Lucky Tuk Tuk? Is this tour good for children?

    Here at Lucky Tuk Tuk, we strive to be a family-friendly operation! Our guides are trained to ensure everyone is safe as well as having a great time!

    Childen ages 5-11 are Ok on our public tours.

    Families with children ages 3-4 are kindly requested to buy out the tour or book a private tour to ensure everyone’s enjoyment and safety.

    Please remember to bring the required carseat(s) for any young children.
    No Children or Infants under age 3 on any tour or charter.

    No children seated in laps.

  • Why should I travel with Lucky Tuk Tuk vs a Hop on Hop off Tour Bus?

    Well, obviously, our little Tuk Tuks are way cuter than those behemoths! But if that’s not a compelling enough reason, consider this: Hop On Hop Off buses are not allowed in most of the city. That means you will see only major tourist sites rather than the hidden gems that only a Tuk Tuk can get to. Did we mention Tuk Tuks are powered by electricity? Way more eco-friendly than buses!

  • How many people can fit in an Tuk Tuk?

    A Tuk Tuk seats 5 people comfortably but are built to seat 6 people total. If your group is 4 people or less, expect to be grouped with other passengers on our City Tours, Night Tours and Beer Crawls. You can also upgrade to a private vehicle if you so choose.

    Tuk Tuks are small vehicles - for everyone’s comfort we suggest 5 adult riders per Tuk Tuk. 6 guests are ok with group that includes children ages 5-11 and adults.

    Ages 3 and 4 permitted only when family /group reserves an entire Tuk Tuk for a private group Holiday Lights tour.

    Please no children / infants under age 3 on any tour or charter.

    No children seated in laps.

  • Should I tip my guide at the end of the tour?

    Our guides are paid for the tour but if you receive great service, we encourage you to show your gratitude to the guide with a tip. Also, please be sure to mention your guide’s name in any reviews too.

  • What happens if it rains or Karl the Fog makes an appearance during the tour?

    All of our vehicles have heated seats and blankets aboard! We have ponchos for light rain or drizzle. Our top priority is passenger safety, so in the event of a huge rain storm, we will cancel the tour and provide you with a full refund or reschedule.

  • What is the food and drink policy?

    No food or alcohol is permitted to be consumed on board the Tuk Tuk. Non-alcoholic drinks in screw-top bottles are permitted.

  • What is the cancellation policy?

    Ultimate City Tours and Beer Crawls can be cancelled up to 24 hours in advance for a full refund. No-shows and late arrivals are not refunded or rescheduled.

    Important: All Alcatraz Combo Sales Are Final. Alcatraz combo package tickets must be booked 96 hours prior to departure. NOTE: Alcatraz sells out 2 weeks in advance diring busy summer and holiday periods.

    National Park Pass is not applicable to Alcatraz Tickets. All Alcatraz orders are limited to 8 tickets. Alcatraz is a National Park. Exchanges, refunds, discounts or cancellations are not offered.

  • What should I bring?

    For Beer Crawls, all guests guests must be age 21+ and bring a valid photo ID.
    Dress accordingly in layers as the weather in San Francisco is generally chilly and windy. Please leave bulky backpacks at home. All personal items must be stored in your lap.

  • Alcatraz information and ticket policies

    NOTE: Alcatraz tickets sell out 2 weeks or more in advance during busy summer and holiday periods in SF.

    Begin your trip to Alcatraz at Pier 33, where you will board the ferry at the Alcatraz Landing Pier for a ten minute cruise across the San Francisco Bay to Alcatraz Island.
    This former federal penitentiary was home to the likes of Al Capone, George “Machine Gun” Kelley, and Robert “The Birdman” Stroud. In addition to housing the famous prison, Alcatraz features some of the most spectacular views of San Francisco and the Golden Gate Bridge.

    The National Park presents a captioned orientation video with historical footage, self-guided walks, exhibits and Ranger-interpretive talks on topics such as “Famous Escapes.” Also featured is the Award-winning audio tour in the prison Cell House featuring actual interviews of former guards and inmates. The audio tour is available in six languages: English, French, German, Italian, Japanese and Spanish.

    After the tour, there is time to visit the Alcatraz Museum, the bookshop and explore the island.

    Ferries depart every half hour back to San Francisco.

    Alcatraz Tour Length: Average time spent on Alcatraz is 1.5 to 3 hours.

    How to Pick Up Your Alcatraz Ticket
    Your Alcatraz boarding tickets will be held at pre-paid will call at the Alcatraz Cruises dock at PIER 33. You will need a picture ID. Be sure to show up 30 to 45 minutes before your Alcatraz cruise! Tickets may not be picked up prior to the tour date.

    Alcatraz Combo Cancellation Policy:
    Important: All Alcatraz Combo Sales Are Final. Alcatraz combo package tickets must be booked 96 hours prior to departure.
    National Park Pass is not applicable to Alcatraz Tickets. All orders are limited to 8 tickets. Alcatraz is a National Park. Exchanges, refunds, discounts or cancellations are not offered.

    Alcatraz Cruises a concessionaire of the National Park Service and provides the Alcatraz ferry and Cellhouse audio tour portion of these combo tickets.
    Alcatraz rates subject to change without notice.

    Accessibility: Upon landing on Alcatraz Island, you must walk up a steep hill on uneven pavement. SEAT (Sustainable Easy Access Transport) is available for wheelchair users and visitors unable to walk to quarter mile, 12% upgrade. No animals (except certified service animals) are allowed on Alcatraz Island.

  • Do you offer gift certificates?

    Yes we do and are happy for the Lucky recipients! On any of our tour pages, you can click the gift certificate button to purchase our Lucky Tuk Tuk experiences as gifts.

  • Is there an opportunity to get out of the vehicle along the tour?

    Yes, our Ultimate City Tour has multiple opportunities to get out, take pictures, or walk around some of the attractions and sites.

  • Are the vehicles equipped to handle storage of strollers, wheelchairs, luggage or walkers?

    Unfortunately not. Also, please keep in mind our vehicles have a step to get in and out of them.

  • Does the tour require any strenuous activity?

    No, however, the vehicles do have a high step, so tour participants must be able to step in and out of the vehicles. Our tour guides have foldaway steps to aid guests who might need a leg up.

City Tours

  • Can I be picked up or dropped off at my hotel or other location?

    For all private day or evening tours, we do allow custom pick up/drop-off locations in the Fisherman’s Wharf and Union Square areas. Holiday Lights private charters start in Fisherman’s Wharf. If you have any questions about pick-up or drop-off locations, feel free to contact us.

    Our Day and Evening tours have an established centrally located pick up location in Fisherman’s Wharf and also in Union Square.

    Our Alcatraz Combos and Holiday Lights & Sites tours start in Fishermans Wharf.

  • Where can I find information about last-minute availability and deals?

    We are always willing to squeeze you in at the last minute if there’s space! Our website has real-time availability or you can call us. For last-minute deals, sign up on our website for emails and wait for deals to come your way!

  • Where do we meet?

    City Tours and Beer Crawls:

    Fisherman’s Wharf (Jefferson St. and Taylor St, near Fisherman’s Wharf sign). Wait at the passenger zone on Taylor St. in front of Applebee’s.

    Union Square (Post St. and Powell St.) Wait in passenger zone on Post St. at side entrance to Westin St. Francis Hotel across from Mortons Steak House. Please do not go to the main Westin hotel entrance on Powell St.

    Private Charters:

    We can meet you at the Wharf or Union Square pick up areas listed above or pick up at your Fisherman’s Wharf or Union Square hotel.

    Alcatraz Combos:

    Fisherman’s Wharf (Jefferson St. and Taylor St, near Fisherman’s Wharf sign). Wait at the passenger zone on Taylor St. in front of Applebee’s.

    Holidays Light and Sights:

    Public Holiday Lights tours and also our private Holiday Light charters all meet in Fisherman’s Wharf (Jefferson St. and Taylor St, near Fisherman’s Wharf sign). Wait at the passenger zone on Taylor St. in front of Applebee’s.

Beer Crawl

  • How do you decide what breweries to choose for the tour?

    Lucky Tuk Tuk chooses the breweries for each daily Craft Beer Crawl. Day of week and time of day are most important because breweries have different operating hours. Route and brewery stops are changed based on events (such as baseball and basketball games ) and potential traffic delays in parts of the city.

    For our Private Craft Beer Crawl charters, we can factor in your tastes and preferences. There are a variety of craft breweries to choose from to build your perfect tour. If you have a list in mind, we are happy to accommodate you, or you can let your local beer aficionado take the lead!

    Our current list includes visits to three of the following breweries:

    • Speakeasy Brewing Co.
    • Anchor Steam Public Taps
    • Magnolia Brewing
    • Southern Pacific
    • Laughing Monk Brewing
    • Standard Deviant
    • Harmonic Brewing
  • What is the San Francisco craft beer scene like?

    San Francisco is now home to as many breweries as there were before prohibition. Here in SF over 20 breweries with tap rooms are making and serving the most interesting beers you’re likely to see anywhere.

  • Which breweries do we visit on our San Francisco Craft Beer Crawl?

    Lucky Tuk Tuk chooses the breweries for each daily Craft Beer Crawl. Day of week and time of day are most important because breweries have different operating hours. Route and brewery stops are changed based on events (such as baseball and basketball games ) and potential traffic delays in parts of the city.

    For our private Craft Brewery Crawl Charters, we can factor in your tastes and preferences. There are a variety of craft breweries to choose from to build your perfect tour. If you have a list in mind, we are happy to accommodate you, or you can let your local beer aficionado take the lead!

    You will visit three of the following breweries:

    • Speakeasy Brewing Co.
    • Anchor Steam Public Taps
    • Magnolia Brewing
    • Southern Pacific
    • Laughing Monk Brewing
    • Standard Deviant
    • Harmonic Brewing
  • Does the Craft Brewery Crawl include beers/flights?

    Yes, a flight of beers, pint or pour is included at each brewery you visit. The tours visit three breweries with approximately 45 minutes at each.

  • Does the Craft Brewery Crawl include behind-the-scenes tours?

    No, This is a tasting experience and not a full brewery facility tour. That being said during the weekdays and off-peak hours, breweries and brewmasters along with our guides are happy to share information with our guests.

  • How many people does an Tuk Tuk seat?

    Each Tuk Tuk can seat up to six adults. Tuk Tuks are small vehicles - for everyone’s comfort we suggest five adult riders per Tuk Tuk (6 guests ok with group that includes children ages 5-11 and adults)

    Ages 3 and 4 permitted only when family /group reserves an entire Tuk Tuk for a private charter tour.

    Please no children / infants under age 3 on any tour or charter.

    No children seated in laps.

Charters & Private Events

  • Is it possible to hire one or more of the Tuk Tuks for a private event or promotion?

    Yes, Lucky Tuk Tuks are available for private events, promotions, sampling, and more.

    Please have a look at our events and promotions page to find out more, or contact us at letsgo@lucky-tuk-tuk.com to discuss your requirements.

    Whether you are organizing a social or corporate event, let us help you make it a success. For corporate events and promotions, please provide us with a least 2 weeks notice. For customized vehicle wrapping, we need no less than 8 weeks notice.